1. GENERAL CONDITIONS.
This website is operated by MASAYA OPERATIONS S.A.S., a commercial company identified with Tax ID No. 901.713.003-0, headquartered at Calle 8 No. 43A – 89, El Poblado - Medellín, Antioquia, Colombia; hereinafter referred to as “MASAYA.”
This document establishes the usage policies for the website https://www.masaya-experience.com/, as well as the conditions for acquiring services through the platform available on said Website.
By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all Users of the Site, including without limitation Users who are browsers, purchasers, vendors, customers, merchants, and/or contributors of content.
We ask the Visitor and/or User of this Website to read this document in detail and carefully before beginning to explore or use it., whenever the Visitor and/or User of the Website accesses or uses the services offered on this website, they accept these terms and conditions and agree to comply with them. Therefore, if you do not agree with the provisions set forth herein, please refrain from accessing this site and/or using any information or services provided herein.
Any new features, tools, or services which are added to the Website shall also be subject to these Terms and Conditions.
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. Any changes and/or updates will become effective upon posting on the Website. It is your responsibility to check this page periodically for changes. Each subsequent visit to the Website constitutes acceptance of the terms of use set forth herein.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
2. DEFINITIONS.
For the purposes of this document, the following definitions apply:
- Website: https://www.masaya-experience.com/
- Visitor and/or User: A natural or legal person who accesses the Website to view information of interest and/or purchase services. Likewise, anyone who purchases services on the Website may also be referred to as a "Customer and/or Guest."
- Content: All forms of information or data disclosed on the Website, including, but not limited to, text, images, graphics, photos, logos, designs, animations, videos, and audio.
3. COPYRIGHT.
The graphics, images, text, designs, compilations and other content of this Website are the exclusive property of MASAYA. All trademarks and logos appearing on the page are the property of MASAYA or third parties that have authorized us to include such signs.
Visitors and/or Users are expressly prohibited from modifying, transmitting, or using the contents of the Website for commercial purposes, unless they have received prior, express, and written authorization from MASAYA.
The Visitor and/or User assumes responsibility of any kind for the improper or unauthorized use of the contents of the Website protected by intellectual or industrial property regulations, therefore, they must cover the damages caused both to MASAYA and to the holders of the intellectual property rights of the contents of the Website, for acts committed directly by the Visitor and/or User or by an intermediary with their acquiescence, or using any other mechanism as an instrument to infringe such rights.
4. RESTRICTIONS ON USE.
Users and/or Visitors are responsible for their conduct and communications while using the Website. Therefore, they undertake to use the Website in compliance with applicable law, the conditions set forth herein, public order, morality, and good customs.
None of the Services are intended for use by persons under the age of eighteen (18) or by persons under the age of eighteen (18). If you are under the age of eighteen (XNUMX) and/or do not have the capacity to enter into a contract or enter into an agreement with MASAYA, please refrain from using the Website.
Likewise, Users and/or Visitors may not misuse the Website, which means performing actions such as, but not limited to, the following:
- Copy, reproduce, distribute, communicate, publish, transfer, transform, sell or use the Contents of the Website for commercial or advertising purposes.
- Use any automated software, mechanism, or manual process to monitor, copy, summarize, or otherwise extract information from the Website.
- Providing false or incorrect data that may be misleading.
- Send or transmit obscene, defamatory, insulting, slanderous or discriminatory content against any natural or legal person.
- Introduce or spread computer viruses or any other code of a destructive nature on the network.
- Attack in any way the Website, its technological platform or its information systems.
- Alter, block or perform any other act that prevents the display of any Content or access to any Service of the Website.
- Carrying out cyberattacks, intercepting communications, unauthorized use of terminals, or identity theft.
- Infringing patents, trademarks, trade and industrial secrets, publicity rights, or any other rights of natural or legal persons.
- Prevent or interrupt the use of the Website by third parties.
- Use the accounts and passwords of third-party Users, or any other information without the prior consent of the owner.
- Transmit from this site SPAM, chain letters, junk mail, or any other type of unsolicited bulk email.
- Engaging in harassment, bullying, threats, stalking, spamming, or vandalism.
- Requesting personally identifiable information for the purpose of harassment, exploitation, privacy violation, or any promotional and/or commercial purpose.
- Engaging in or participating in fraudulent activities.
- Disrespecting or treating inappropriately any of our collaborators in charge of resolving concerns and providing advice via chat.
- Providing false and inaccurate information that requires knowledge to acquire the services offered.
- Misuse this Website or our services for any kind of illegal activity.
MASAYA may withdraw or suspend the provision of services to Users who have breached the provisions of this document or violated the law, morality, or public order at any time and without prior notice. User exclusion does not constitute a waiver of the right to exercise any legal action to enforce liability.
5. SCOPE OF SERVICES.
The content of this Website is for informational and practical purposes, allowing the User and/or Visitor to learn about and acquire the services offered by MASAYA.
6. LIMITS OF LIABILITY.
- MASAYA is under no obligation to update the Website or the information contained therein, and therefore disclaims any liability for failure to update such information.
- MASAYA warns that the material may contain inaccuracies or typographical errors, and therefore no guarantee is given, either expressly or implicitly, as to its accuracy, truthfulness, precision, reliability, or timeliness.
- This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.
- MASAYA makes a constant effort to display images and photographs of the locations where services are provided as faithfully as possible to the original location or establishment. However, some locations may vary in certain characteristics. Therefore, MASAYA will not be responsible for any purchasing decisions made by the Visitor and/or User based on the use of this Website.
- MASAYA does not guarantee the availability and continued operation of the Website, nor its usefulness for carrying out any specific activity.
- MASAYA cannot guarantee that the Website or its server are free of errors, viruses, or other harmful mechanisms and is not responsible for any damage that may be suffered by the Visitor's and/or User's equipment resulting from its use.
- Access to this website is the sole responsibility of the User. Any risks arising from its use are the sole and exclusive responsibility of the User.
- MASAYA is not responsible for the content, products, and/or services that may be obtained through links to third-party advertisements or websites on this website. The presence of links is for informational purposes only and does not imply any relationship between the owner and the website owners that may be accessed through these links.
7. SPECIFIC CONDITIONS OF SERVICE.
7.1. CONTRACTUAL PROCESS.
The contractual process carried out through the Website involves the following steps:
- Select the hotel, offer, or room on the home page using search parameters, as well as the dates of your stay.
- Choice of room type and number of people.
- The customer will be redirected to a page outside the Website to enter personal information related to the reservation, as well as the bank card used to guarantee the reservation, and to accept the general reservation conditions.
- The reservation will be formalized by displaying the confirmation page.
- Sending a reservation confirmation email with details of the reservation.
Upon formalizing the reservation, an electronic document will be generated and subsequently added to MASAYA's files. The User will have full access to and knowledge of the document at all times through an email containing its contents upon completion of the reservation process.
Once the reservation has been formalized, the client is asked to review the content of the same so that he can identify possiblePossible material errors in data entry; if correction is necessary, the user may call the telephone number of the location where the reservation was made or send an email to their contact email address, providing the reservation's identification details.
Here are our contact details:
(I.e. Masaya Bogotá
📞 Phone: +57 310 609 27 82
✉️ Email: bogota@masaya-experience.com
(I.e. Masaya Medellín
📞 Phone: +57 311 275 76 88
✉️ Email: medellin@masaya-experience.com
(I.e. Masaya San Agustín
📞 Phone: +57 312 418 79 27
✉️ Email: sanagustin@masaya-experience.com
(I.e. Masaya Santa Marta
📞 Phone: +57 311 533 83 48
✉️ Email: santamarta@masaya-experience.com
(I.e. Masaya Casas Viejas
📞 Phone: +57 321 523 76 13
✉️ Email: casaviejas@masaya-experience.com
(I.e. La Passion by Masaya
📞 Phone: +57 310 594 18 37
✉️ Email: lapassion@masaya-experience.com
(I.e. Cayena by Masaya
📞 Phone: +57 314 800 54 71
✉️ Email: cayena@masaya-experience.com
(I.e. Achiotte by Masaya
📞 Phone: +57 324 544 46 02
✉️ Email: barichara@masaya-experience.com
(I.e. La Brisa Tranquila
📞 Phone: +57 321 599 59 66
✉️ Email: info@labrisatranquila.com
(I.e. La Brisa Loca
📞 Phone: +57 317 585 95 98
✉️ Email: info@labrisaloca.com
7.2. APPLICABLE LEGISLATION.
The relationship between the website owner and Users shall be governed by Colombian law.
7.3. RESERVATION.
- The client selects the services offered on the Website; they acknowledge that they are aware of the nature, purpose, and booking methods for the available services. They also acknowledge that they have requested and obtained the necessary or additional information to make the reservation with full knowledge of the facts.
- When making a reservation, the customer must enter their card details as a guarantee.
- For group reservations, please contact the auberge de jeunesse directly.
- The client is solely responsible for the choice of services and their suitability for their needs, so MASAYA cannot be held liable for these reasons.
- Upon completion of the reservation process, the customer will be deemed to have fully accepted it.
- Masaya considers the service to begin upon reservation confirmation, as from that moment on, accommodation inventory is blocked, experience preparation is activated, and personalized follow-up is established. Therefore, any refund request will be evaluated solely under the conditions of the selected rate type.
7.4. PRICE OF SERVICES.
- The prices for our services are subject to change without prior notice. This does not apply to reservations already confirmed, except for changes in legal or regulatory taxes established by the competent authorities.
- We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice and without giving rise to any compensation.
- We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
- Colombian residents must pay a 19% VAT on the value of their stay, an amount not included in the final reservation rate. Foreigners and non-resident Colombians are exempt from VAT only if the purpose of their trip is:
- Receive medical treatment.
- Rest or leisure activities as a tourist.
- Attend or participate in cultural, scientific, or sporting events, conventions, or business.
- Groups of tourists in transit on a cruise ship. For these purposes, their passport must be stamped with the TP code and be valid for 90 days.
- The Guest will be responsible for all consumption that corresponds to him/her and that occurs during his/her stay.
- During check-in, the hotel may require a deposit and a credit card as a guarantee of payment. The Guest authorizes MASAYA Hotel to use their credit card to pay the total bill.
7.5. PAYMENT METHODS.
At check-in and once the reservation has been verified, MASAYA will ask the Client to make payment through the following means: cash or credit or debit cards issued by Colombian or foreign financial institutions corresponding to one of these brands:
The services offered on the Website, unless otherwise specified for specific cases or offers of certain services, can only be paid for using the means specifically indicated in each case.
The Website may specify certain payment terms depending on the payment method used by the Visitor and/or User.
7.6. RIGHT OF WITHDRAWAL.
Users of the Website have the possibility of exercising the right to withdraw their purchase or reservation, that is, they can request the reversal of the purchase or reservation. in accordance with current legislation.
MASAYA will refund the money without deductions of any kind, by bank deposit to the account from which the payment was made, or the one authorized by the buyer, in no more than thirty (30) calendar days from the moment in which the right was exercised.
To exercise the right of withdrawal, you must contact the customer service channels provided in this document.
7.7. PAYMENT REVERSAL.
The law provides that, in sales made through electronic commerce mechanisms, such as the Internet, and where a credit, debit card, or any other electronic payment instrument is used to make the payment, the participants in the payment process must reverse payments requested by the consumer when they are the subject of fraud or correspond to an unsolicited transaction.
For the payment reversal to proceed, within five (5) business days following the date on which the consumer became aware of the fraudulent or unsolicited transaction, the consumer must file a complaint with the supplier and notify the issuer of the electronic payment instrument used to make the purchase, which, together with the other participants in the payment process, will proceed to reverse the transaction to the buyer.
7.8. CANCELLATION AND MODIFICATION POLICY.
Reservations can be cancelled or modified no later than 48 hours before the check-in date.
On Show: A reservation is considered a no-show when the guest does not show up at the hotel on the scheduled check-in date and has not previously arranged the cancellation through official channels. In these cases, a fee for the full amount of the reservation will be applied, which will be charged to the registered payment method or according to the terms and conditions of the channel used. These items are not taxable; VAT is not charged. By making a reservation, the guest authorizes Masaya to charge this fee in accordance with the terms and conditions accepted at the time of confirmation.
Late cancellation: When a flexible rate reservation is canceled less than 48 hours before check-in (local hotel time), it is considered a late cancellation. In these cases, a fee equivalent to the total reservation value will be applied, which will be charged to the registered payment method or according to the conditions of the channel used. If the reservation is for more than two nights, the maximum amount of the first two nights of the reservation will always be charged. Reservations with non-refundable rates cannot be canceled at any time; therefore, the "late cancellation" category does not apply to this type of rate. These items are not taxable; VAT is not charged.
7.9. REGULATIONS OF EACH HOTEL.
Each Masaya hotel has its own rules and regulations. By making a reservation, the guest agrees to abide by them for the duration of their stay at the establishment. Any behavior that violates these rules, good manners, or public order may result in the hotel asking the guest to leave the establishment without compensation or any refund if a charge has already been made.
7.10. LOSSES AND DAMAGES.
- MASAYA, its employees, and contractors will not be liable for personal accidents, loss, theft, or damage to its clients' belongings. We recommend purchasing travel insurance.
- The Guest will be responsible for any loss or damage caused to items in the room, room access cards, or any other hotel property, specifying that the price will be charged to the room account.
7.11. ENTRANCE AND EXIT.
CHECK-IN: Starting at 15:00 PM, guests can arrive early to the hotel to enjoy the common areas or leave their luggage while they check in to their room.
MASAYA reserves the right of admission.
CHECK-OUT: Until 11:00 AM, unless otherwise expressly agreed upon, the guest must vacate the room by 11:00 AM on the day of the reservation's end. Failure to do so will result in an additional night's charge.
7.12. VISIT TO THE GUEST.
If a room visit is required, the guest must report to the hotel reception desk and present their ID. However, visits are only permitted in social areas until 22:00 PM. If the guest wishes to stay, they must pay or charge the corresponding room rate. Guests are responsible for the proper use of the accommodations and the actions of their companions.
7.13. MINOR REGISTRATION POLICY.
If you are traveling with your child(ren) under 18 years of age, you must present the minor's identification document (civil registry) that proves said relationship. If the minor(s) are not traveling accompanied by their parents, you must submit to the reception, in addition to the minor's identification document (civil registry), the parental permission, which must be authenticated by a notary and accompanied by a copy of the identification document of those who gave the authorization. Without this documentation, minors are not permitted to enter the hotel. This is in accordance with the provisions of Law 679 of 2001, the Statute to Prevent the Sexual Exploitation of Children and Adolescents, and its concordant regulations.
7.14. PRACTICE OF SPORTS AND RISKY ACTIVITIES.
Participating in sports or extreme physical activity that poses a risk to Guests implies that Guests have sufficient skills and knowledge. Guests therefore assume full responsibility in the event of any accident, damage, or injury. The hotel is therefore expressly exonerated from any liability for these reasons.
7.15. VOLUME.
The Guest agrees not to play music at levels that disturb the peace of others or nature. In the event of a violation of any rule in these terms and conditions or the regulations of each hotel, MASAYA may immediately cancel the reservation without reimbursement to the Guest. The Guest will also be directly responsible for paying any fine or penalty imposed by the competent authorities for violating the noise level.
7.16. PET FRIENDLY.
We're proud to be a pet-friendly destination. We love welcoming our furry guests and considering them part of the experience. To achieve this, please adhere to the following guidelines:
- Pets (domestic animals - dogs and cats) are only allowed in private rooms.
- The guest acknowledges and accepts payment of the daily rate (COP $60.000 - USD $15) due at check-in, to which the corresponding VAT will be applied as applicable in accordance with current tax regulations.
- Each property has basic amenities for your pet's stay; please request them when making your reservation or during check-in.
- It is the pet owner's responsibility to carry a valid vaccination record, which must comply with the health regulations required by law.
- Pets are not allowed to be left unattended without proper supervision. Pets must be kept on a leash or in a carrier at all times.
- If you need to leave your pet alone in the room, please notify the front desk to schedule cleaning, and use the "do not disturb" sign to prevent hotel/auberge de jeunesse staff from entering the room.
- A responsible adult must be present during room cleaning.
- Guests are not permitted to bring their pets into common areas, such as restaurants, bars, pools, or beaches, unless they are guide or service pets.
- The Guest is responsible for disposing of his or her pet's waste.
- If your pet damages furniture, room furnishings, or items such as towels or pillows, a charge will be made for the replacement or repair of these damaged items.
- The Guest agrees to pay for any charges for repairs, cleanings, and/or damages caused by the pet, as well as any damages or injuries to third parties, such as employees, visitors, or other guests.
- The Guest is responsible for the pet's behavior and must ensure that it does not disrupt or affect the rest and tranquility of other guests and visitors. If it is determined that the pet is disturbing the interaction with other guests, the pet may be housed off-property.
- In accordance with Law 746 of 2002, MASAYA reserves the right of admission for large, medium or highly dangerous breeds.
- Guests with pets accept full responsibility for all property damage and/or personal injury resulting from their pet, and agree to indemnify and hold harmless the hotel, its managers, owners, operators, and collaborators from all liability and damages suffered as a result of the guest's pet.
7.17. TRAFFICKING IN FAUNA AND FLORA.
At MASAYA, we are committed to promoting actions and practices that promote environmental conservation, cultural heritage, the optimization of natural resources, and compliance with current legislation in the tourism sector. We therefore prevent the illegal trade and trafficking of flora, fauna, and cultural assets (Law 17 of 1981 and Law 397 of 1997).
In Colombia, illegal trafficking of flora and fauna species is penalized.
7.18. PROTECTION OF CULTURAL PROPERTY.
In accordance with Law 1185 of 2008, at MASAYA we fight and denounce any situation that may give rise to the illegal trafficking of cultural property.
7.19. SUBSTANCES AND WEAPONS.
Smoking is prohibited in guestrooms and social areas (Law 1335 of 2009) and is only permitted in designated areas. The entry of alcoholic beverages is prohibited. Drug use is illegal and prohibited on hotel premises, as is the possession of weapons.
Failure to comply with any of the above provisions will result in the automatic termination of the accommodation contract without refunds and will result in a fine of THREE HUNDRED THOUSAND COLOMBIAN PESOS $300.000 COP.
7.20. PROHIBITION OF SEX TOURISM.
In accordance with Law 679 of August 3, 2001, which establishes provisions to prevent and counteract the exploitation, pornography, and sexual tourism of minors; specifically in accordance with the provisions of Article 17 and, in accordance with the company's commitment to protecting children and adolescents, MASAYA warns the User that the sexual exploitation and abuse of minors is criminally punishable in Colombia. All crimes will be reported to the corresponding authorities.
7.21. CUSTOMER SERVICE CHANNELS.
MASAYA has the following customer service channels:
To submit requests, petitions, complaints, and claims, please email us at:
calidad.experience@masaya-experience.com
To exercise For the right of withdrawal, payment reversal requests, and reservation cancellations, you must contact the hotel where you made your reservation via email or WhatsApp via a written message:
(I.e. Masaya Bogotá
📞 Phone: +57 310 609 27 82
✉️ Email: bogota@masaya-experience.com
(I.e. Masaya Medellín
📞 Phone: +57 311 275 76 88
✉️ Email: medellin@masaya-experience.com
(I.e. Masaya San Agustín
📞 Phone: +57 312 418 79 27
✉️ Email: sanagustin@masaya-experience.com
(I.e. Masaya Santa Marta
📞 Phone: +57 311 533 83 48
✉️ Email: santamarta@masaya-experience.com
(I.e. Masaya Casas Viejas
📞 Phone: +57 321 523 76 13
✉️ Email: casaviejas@masaya-experience.com
(I.e. La Passion by Masaya
📞 Phone: +57 310 594 18 37
✉️ Email: lapassion@masaya-experience.com
(I.e. Cayena by Masaya
📞 Phone: +57 314 800 54 71
✉️ Email: cayena@masaya-experience.com
(I.e. Achiotte by Masaya
📞 Phone: +57 324 544 46 02
✉️ Email: barichara@masaya-experience.com
(I.e. La Brisa Tranquila
📞 Phone: +57 321 599 59 66
✉️ Email: info@labrisatranquila.com
(I.e. La Brisa Loca
📞 Phone: +57 317 585 95 98
✉️ Email: info@labrisaloca.com
8. PRIVACY POLICY.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase or reservation on the platform provided on the Website.
The Visitor and/or User acknowledges that the provision of their personal information and data is done voluntarily in order to access the services offered by the Website. All information and personal data provided by the User and/or Visitor that, pursuant to Law 1581 of 2011, its complementary regulations, or any amendments thereto, is considered personal data will be treated in accordance with current legislation and MASAYA's Personal Data Protection Policy.
At the time of registration, the User and/or Visitor expressly accepts MASAYA's Personal Data Protection Policy, solely for the purposes set forth herein.
The Personal Data Protection Policy is published on our Website at the following link: Privacy Policy
The rectification, updating, or deletion of information and/or personal data, as well as other rights provided for in current regulations, may be exercised through the channels provided in MASAYA's Data Processing Policy.
Regarding information security, MASAYA employs various security techniques to protect information and/or personal data from unauthorized access by Users within or outside our company. However, it is important to keep in mind that perfect security does not exist on the Internet; therefore, MASAYA is not responsible for illegal interceptions or violations of its systems or databases by unauthorized persons. MASAYA is also not responsible for the improper use of information obtained through such fraudulent or illicit means.
8.1. PERSONAL INFORMATION WE COLLECT.
When you make a reservation or attempt to make a reservation through the Website, we collect certain information about you, including your name, billing address, payment information, email address, phone number, nationality, and other information.
During your visit to our Website, we may collect information about specific user activities, generating reports that allow us to view aggregated user activity. We also use cookies to track your bookings and send you information specific to your interests. If users are not interested in this, they should configure their browser to prevent cookies from being placed on their computer.
8.2. PROCESSING TO WHICH THE DATA WILL BE SUBJECTED AND ITS PURPOSE.
We use the reservation information we collect to fulfill reservations made through the Site (including processing your payment information, providing invoices and/or reservation confirmations).
In addition, we use this personal information for contractual, customer service, marketing (such as brand traceability analysis, behavioral advertising, among others), commercial purposes (such as benefits, promotions, discounts, promotional events, written materials, images, data messages, partner brands, and programs of our own or partner brands, among others), updating data and providing relevant information; for consultation purposes to answer inquiries about services offered, conducting studies for statistical purposes, and for customer knowledge. For information purposes, to inform data subjects about news, services, and special offers, and to carry out activities related to telephone support, collections, or other similar services.
By accepting these terms and conditions, the owner of the information expressly authorizes the processing of his or her personal data and other information collected on the Website for the purposes described above and for any other purposes indicated in the Personal Data Processing Policy provided by MASAYA.
9. GUEST OBLIGATIONS.
- Identify yourself to check in at the hotel with an identity document that MASAYA deems appropriate.
- Return the room in the same condition as when it was delivered.
- Do not sublease, transfer or assign the accommodation contract.
- Promptly notify the hotel of any damage that may occur in the hotel's facilities and services.
- Taking care of hotel facilities that deteriorate due to your omission or negligence will be your responsibility to cover the cost of repair or replacement.
- Comply with these terms and conditions, as well as the specific regulations of the hotel where you are staying.
10. TERMINATION OF THE CONTRACT.
The hosting contract ends:
- Due to the expiration of the agreed fixed term.
- For breach of any of the parties' obligations. The Guest's breach will not exempt them from paying the full price for the agreed period.
We reserve the right to extend the contract.
11. FINAL PROVISIONS.
- The terms of use set forth in this document, as well as any disputes that may arise regarding their interpretation, use, scope, and termination, are governed by Colombian law.
- To ensure a safe and comfortable environment for everyone, MASAYA reserves the right to accept, reject, or remove any Guest under circumstances that negatively impact the stay of other visitors or violate our policies.
- The loss or damage of any element of the establishment will be charged according to its commercial value.
- If any provision of this document is deemed invalid or unenforceable for any reason, that provision shall be deemed severable from the remaining provisions and shall in no way affect or impair the validity or enforceability of the remaining provisions.
- MASAYA may expel, remove, eliminate, or prohibit Users from accessing the Website for failure to comply with or infringe these terms and conditions or applicable laws when using the Website.
- MASAYA's failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such provision or any other provision of these Terms and Conditions.
THE VISITOR AND/OR USER ACKNOWLEDGES HAVING READ THIS AGREEMENT, UNDERSTANDS IT AND AGREES TO BE BOUND BY ITS TERMS AND CONDITIONS.
Jean Sebastian Botet de Lacaze
Legal representative
MASAYA OPERATIONS SAS
NIT. 901.713.003-0
